Privacy Policy — Your Data, Protected by 345vin

1 Introduction

345vin ("we", "us", "the platform") takes the privacy of its players seriously. This Privacy Policy sets out in plain, straightforward language how we handle your personal data — what we collect, what we do with it, who we may share it with, and how long we keep it. It also explains your rights as an individual and how to exercise them.

When you create an account on 345vin, deposit funds in PKR, place a bet on cricket or PSL, use our live casino, or simply browse the platform, certain data is generated or provided by you. This policy governs all of that data. It applies whether you are accessing the platform on a desktop browser or a mobile device in Pakistan.

We are committed to handling your data responsibly. We collect only what is genuinely necessary to provide you with a functional and secure betting and casino experience. We do not collect data speculatively or share it for advertising purposes with outside companies.

2 Data We Collect

The personal data we collect from you falls into the following categories:

Registration & Identity Data

When you register an account, we collect your full legal name, date of birth, gender, CNIC (Computerised National Identity Card) number, residential address, email address and mobile phone number. This information is required to create and verify your account and to comply with identity verification requirements.

Financial & Payment Data

When you make deposits or request withdrawals in PKR, we collect details relating to the payment method used — such as your JazzCash mobile number, Easypaisa wallet number, Raast ID or bank account details. We do not store full card numbers or banking passwords. Payment processing is handled via secure third-party payment processors.

Activity & Betting Data

We maintain records of your betting activity, including bets placed on cricket, PSL, T20 matches, football and other sports, casino game sessions, bonus usage, deposit and withdrawal history, and account balance changes over time.

Device & Technical Data

We automatically collect certain technical information when you access the platform, including your IP address, browser type and version, device type and operating system, session duration, pages viewed and referring URLs. This data helps us maintain platform security and improve performance.

Communication Data

If you contact our support team via live chat or email, we keep records of those conversations to help resolve your query and to improve our service quality.

3 How We Collect It

Your data is collected through the following means:

• Direct Input: Information you provide when you register, verify your identity, make a deposit or withdrawal, complete a bonus claim, or contact support.
• Automated Systems: Technical and usage data collected automatically through server logs, cookies and similar tracking technologies when you use the platform.
• Payment Processors: Confirmation and reference data from payment providers like JazzCash, Easypaisa and Raast relating to transactions you initiate.
• Identity Verification Services: Data returned by third-party identity and document verification services when you submit your CNIC or other verification documents.
• Fraud Prevention Tools: Device fingerprint and risk scoring data provided by fraud prevention systems that help us protect the platform and all players from unauthorised access.

4 Why We Use Your Data

We process your personal data for the following purposes. Each purpose is grounded in a legitimate reason — either the performance of your account agreement with us, a legal obligation, or our legitimate operational interest in running a safe and fair platform.

We do not use your personal data to make fully automated decisions that have significant legal or similarly material effects on you without the possibility of human review.

5 Sharing Your Data

345vin does not sell your personal data. We do not share it with advertisers or unrelated commercial third parties. Your data is shared only in the following strictly limited circumstances:

• Payment Processors: We share the minimum necessary payment and identity data with JazzCash, Easypaisa, Raast, bank transfer partners and card processors solely to execute your deposit and withdrawal transactions.
• Identity Verification Providers: Your name, date of birth and CNIC details may be shared with specialist KYC (Know Your Customer) verification services to confirm your identity when required.
• Fraud Prevention Services: Device and behavioural data may be processed by fraud detection tools to protect the platform and all its players from account takeovers, bonus abuse and financial crime.
• Casino Game Providers: When you play casino games or live casino titles, the relevant game software provider may process your player ID and game session data to deliver the game and record the outcome.
• Legal & Regulatory Disclosure: We may be required to disclose certain player data to law enforcement or other authorities if compelled to do so by a valid legal process or to prevent serious harm.

All third-party service providers we work with are required to handle your data securely and to use it only for the specific purpose for which it was shared. They are not permitted to use your data for their own marketing or commercial purposes.

6 Payment Data & PKR Transactions

Given that all transactions on 345vin are conducted in Pakistani Rupees (PKR) via local payment methods, we want to be transparent about exactly how payment data is handled.

When you deposit using JazzCash or Easypaisa, your mobile wallet number is recorded against your transaction for reconciliation and dispute resolution purposes. When you use a bank transfer or Raast, your account title and IBAN may be retained to verify that withdrawals are returned to an account in your own name.

We do not store your mobile wallet PINs, banking passwords or full card numbers at any point. These are entered directly on your payment provider's own secure interface and never transmitted to or stored on 345vin servers.

7 Cookies & Tracking Technologies

345vin uses cookies and similar technologies to make the platform work correctly and to improve your experience. A cookie is a small text file placed on your device when you visit a website. Here is how we use them:

• Essential Cookies: Required for core platform functions such as maintaining your logged-in session, remembering your preferred language settings and enabling secure navigation. These cannot be disabled without breaking platform functionality.
• Analytics Cookies: Used to understand how players navigate the platform — which pages are visited most, where users drop off and how long sessions last. This data is aggregated and does not identify you personally.
• Security Cookies: Help us detect and prevent fraud, including identifying suspicious login patterns or unusual betting behaviour that may indicate account takeover attempts.
• Preference Cookies: Remember your display preferences and platform settings so you do not need to reconfigure them each visit.

You can manage or disable non-essential cookies through your browser settings. Note that disabling essential cookies will affect your ability to use core platform features including logging in and placing bets. We do not use cookies to deliver third-party advertising on the 345vin platform.

8 Data Retention

We retain your personal data for as long as your account is active and for a defined period after account closure. Retention periods vary depending on the type of data:

• Account & Identity Data: Retained for the duration of your account plus a minimum of five years after closure, as required to meet record-keeping obligations related to financial transactions and identity verification.
• Transaction Records: PKR deposit and withdrawal records, including payment method references, are retained for a minimum of five years to support audit, dispute resolution and financial compliance purposes.
• Betting & Game History: Your full betting history is retained for five years from the date each bet was placed. Summarised account history may be retained longer for statistical and responsible gaming monitoring purposes.
• Support Communications: Chat and email support records are retained for two years from the date of the interaction, unless the matter relates to a dispute that requires a longer retention period.
• Technical & Log Data: IP addresses and session logs are retained for up to 12 months and then deleted or anonymised unless required in connection with an active security investigation.

When data is no longer needed for the purposes for which it was collected, and when no legal retention obligation applies, it is securely deleted or anonymised so that it can no longer be linked back to you.

9 Security Measures

The security of your personal data is taken seriously at 345vin. We implement appropriate technical and organisational safeguards to protect your information from unauthorised access, disclosure, alteration or destruction. Key measures include:

• All data transmitted between your device and 345vin servers is encrypted using TLS (Transport Layer Security) protocols.
• Sensitive data at rest, including identity documents and payment references, is encrypted in our databases.
• Access to personal data within 345vin is restricted on a strict need-to-know basis. Only authorised staff with a specific operational reason can access player records.
• Account login is protected by password requirements and two-factor authentication options. We recommend enabling 2FA in your account settings.
• Our systems are monitored for unusual access patterns and potential intrusions on a continuous basis.
• Third-party vendors who process player data on our behalf are assessed for their security standards before engagement and are contractually bound to maintain appropriate protections.

No system is 100% immune to security threats. While we maintain strong defences, you also play an important role in keeping your account safe. Never share your password or OTP codes with anyone, and always log out after using the platform on a shared device. If you suspect your account has been compromised, contact our support team immediately.

10 Your Rights

As a player whose personal data we process, you have the following rights. To exercise any of these, contact our support team with your registered account details for identity verification.

• Right of Access: You can request a copy of the personal data we hold about you, along with information about how it is being used.
• Right to Rectification: If any personal data we hold about you is inaccurate or incomplete, you have the right to request that we correct it.
• Right to Erasure: In certain circumstances, you may request that we delete your personal data. Note that we may be unable to delete data we are legally required to retain, such as financial transaction records.
• Right to Restrict Processing: You can ask us to pause the processing of your data in certain situations, such as while a data accuracy dispute is being resolved.
• Right to Data Portability: Where technically feasible, you may request that we provide your personal data in a structured, machine-readable format so you can transfer it to another service.
• Right to Withdraw Consent: Where we process your data based on consent — for example, for marketing communications — you can withdraw that consent at any time. Withdrawal of consent does not affect any processing that took place before the withdrawal.
• Right to Object: You can object to processing based on our legitimate interests where you believe your personal rights and interests outweigh ours.

We will respond to verified data rights requests within a reasonable period. There is no fee for making a request. If a request is complex or involves a large volume of data, we may take up to 30 days to respond and will keep you informed of progress.

11 Minors & Age Verification

345vin is strictly an adults-only platform. We do not knowingly collect personal data from anyone under the age of 18. Age verification is a mandatory part of our registration and KYC process, and we use both self-declaration and document-based verification to enforce this requirement.

If we discover that personal data has been submitted by or on behalf of a person under 18, we will promptly close the associated account, delete the data collected and return any deposited funds to the payment source after completing required checks. If you believe a minor has registered on the platform, please notify our support team immediately.

We encourage parents and guardians in Pakistan to use parental control tools available through mobile network providers and internet service providers to restrict access to online betting and gambling platforms. For further guidance on responsible use, visit our Responsible Gaming page.

12 Policy Updates

We may update this Privacy Policy from time to time to reflect changes in how we operate the platform, changes in applicable data handling practices, or to improve clarity. When we make material updates, the "Last Updated" date at the top of this page will be revised accordingly.

For significant changes that affect how we use your personal data in ways that differ materially from what was described when you registered, we will make reasonable efforts to notify you via email or through a notification in your 345vin account before the changes take effect.

Your continued use of the platform after a revised Privacy Policy has been published constitutes your acknowledgement of the updated terms. We recommend checking this page periodically, particularly if you receive a notification about a policy revision.

13 Contact Us

If you have questions about this Privacy Policy, want to exercise any of your data rights, or have a concern about how your personal information is being handled, our support team is available to help. Please have your registered mobile number ready to help us verify your identity before we discuss account-specific data.